It is our sincere desire to accommodate the individual needs of our customers. Please consider this policy prior to changing or canceling your course registration:
If IDS, llc cancels or reschedules your class:
You may receive a full refund or full credit towards the rescheduled class or another class.
If you cancel in advance (15 days or more) of your scheduled class:
You may receive a full refund MINUS a $25 processing charge or full credit towards a future class.*
If you cancel or fail to attend 14 days or less before the class date:
No Refund will be given.
Unexpected family emergencies (deaths, births, illness, etc.) are the only reasons to cancel a course without penalty. Each case will be viewed on a case by case basis.
*Students must communicate by email in advance (TO RECEIVE THEIR CANCELLATION CONFIRMATION) with their intent to withdraw from the class will be eligible to be wait listed for a future class based on availability, and apply their paid tuition to that class. Evan@InnovativeDefensiveSolutions.com
IDS, llc staff reserves the right to refuse service and to remove people from the class due to poor attitude or a lack of courtesy to fellow students. IDS, llc feels strongly in a safe, friendly and fun learning environment for everyone.
All Refunds are subject to a $25.00 processing fee
*If you are signing up for a Instructor Course and require the materials to be shipped to you , you will be responsible for the shipping charges.(approx $25)
*If you fail to make the live fire date for the instructor course and request full refund, the above terms are still in effect. (unless you registered within 2 weeks of the course date, in which case just the $25 processing fee is in effect)
*If you do not pass the live fire for the instructor course and request a refund in lieu of letting us help/mentor you to where you need to be , then a $75 charge will be deducted from your refund amount.
*If you do not show up for or can not make the shooting portion of a 2 part class (I.E. NRA First Steps Pistol Course) and you request that we schedule a specific time for you to shoot outside of the normal course hours then you are subject to a $75 fee, unless you come to the 2nd part at the next offered course.
If you have any questions about these policies, please contact Evan.